Workplace Aggression and Violence Prevention Training
This training program equips staff with hands-on skills to identify, de-escalate, and safely handle aggressive or violent situations. Topics include identifying risks, recognising early warning signs, using verbal de-escalation methods, practising personal safety techniques, and using appropriate safe interventions. Upon successful completion, participants receive a two-year certificate.
Learning Outcomes
- Describe the underlying causes and effects of aggression and violence in the workplace.
- Identify behavioural cues that may signal the onset of aggressive behaviour.
- Apply communication and conflict resolution skills to diffuse tense situations.
- Perform basic risk assessments for potential aggressive encounters.
- Demonstrate awareness of personal safety measures when working independently or caring for others.
- Discuss the physical and psychological hazards linked to aggressive incidents and intervention techniques.
- Help foster a safer, more supportive, and consistent work environment.
Costing €110 per person
This course is designed for:
This course is suitable for staff who may encounter challenging, aggressive or potentially violent behaviour as part of their work, particularly those working in environments where personal safety and the safety of others are a concern.
Certification:
Upon successful completion of the training, participants will receive a Prevention and Management of Aggression and Violence (PMAV) certificate, valid for two years.
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